Refund & Cancellation Policy

Effective Date: [Month Day, Year]

Sol Bound Wellness understands that circumstances can change. This policy explains cancellations, rescheduling, missed appointments, and refunds for coaching services purchased through Sol Bound Wellness.

Complimentary Consultations

Complimentary consultation calls are provided at no charge and do not require the purchase of a coaching program.

If you are unable to attend your consultation, please cancel or reschedule as soon as reasonably possible.

Coaching Program Purchases

Because coaching programs reserve time and include personalized onboarding, planning, preparation, resources, and ongoing support, coaching purchases are subject to the following refund terms.

Before Your Program Begins

If you purchase a coaching program and decide not to move forward before completing onboarding or attending your first paid coaching session, you may request cancellation and a refund.

Any non-refundable transaction or processing fees may be deducted where permitted by applicable law.

After Your Program Begins

Once onboarding has been completed or your first paid coaching session has taken place, amounts paid for services already provided are non-refundable.

Remaining program fees are generally non-refundable once a personalized coaching program has begun because time, scheduling capacity, preparation, resources, and personalized support have been reserved for the client.

However, Sol Bound Wellness understands that significant or unexpected circumstances may arise. Requests involving exceptional circumstances may be reviewed individually at the discretion of Sol Bound Wellness.

Nothing in this policy limits any refund or cancellation rights provided by applicable law.

Payment Plans

If a coaching program is purchased using a payment plan, choosing to stop participating in the program does not automatically cancel remaining scheduled payments unless Sol Bound Wellness agrees otherwise in writing or applicable law requires cancellation.

Any payment-plan terms presented at enrollment or included in a signed coaching agreement will also apply.

Rescheduling Coaching Sessions

Clients may reschedule a coaching session by providing at least 24 hours' notice.

When proper notice is provided, reasonable efforts will be made to reschedule the session within the applicable program period.

Late Cancellations and Missed Sessions

Sessions canceled with less than 24 hours' notice, as well as missed appointments without notice, may be considered used and may not be refunded or replaced.

Exceptions may be considered for emergencies or significant unforeseen circumstances at the discretion of Sol Bound Wellness.

Late Arrival

If a client arrives late, the session may still end at the originally scheduled time so that other appointments are not affected.

A substantially missed session may be treated as a missed appointment.

Program Timeframes

Coaching sessions are intended to be completed during the timeframe of the program purchased.

Unused sessions do not automatically roll over indefinitely.

Extensions may be approved when reasonable and agreed upon in writing by Sol Bound Wellness.

Cancellation by Sol Bound Wellness

If Sol Bound Wellness is unable to provide a scheduled session, the session will be rescheduled at no additional charge.

If Sol Bound Wellness must permanently discontinue a coaching program before the agreed services have been completed, the client will receive an appropriate prorated refund for prepaid services that will not be provided, unless another arrangement is mutually agreed upon.

Digital Products

If Sol Bound Wellness begins offering downloadable e-books, guides, or other digital products, those products may be subject to separate refund terms displayed at the time of purchase.

Because digital products may be immediately accessible after purchase, digital purchases may be non-refundable after access or delivery except when required by applicable law.

Future Physical Products and Subscriptions

Physical products or subscription offerings, including Sol Bound Post, may be governed by separate return, shipping, cancellation, and subscription terms when those products become available.

Those terms will be provided before purchase.

How to Request a Cancellation or Refund

To request a cancellation, reschedule, or refund review, contact:

aryel@solboundwellness.com

Please include your name, the coaching program purchased, and a brief explanation of your request.

Approved refunds will generally be returned to the original payment method used for the purchase.

Questions

If you have questions about this policy before purchasing a coaching program, please contact Sol Bound Wellness before completing your purchase.

Sol Bound Wellness
Email: aryel@solboundwellness.com